Returns & Exchanges

At The House of Amouage, we strive to ensure your olfactory experience is nothing short of exceptional. If you are not completely satisfied with your purchase, we offer a 14-day return window for items in their original, unopened packaging.

1

Initiate Your Request

Contact our Concierge Team via the online portal or email to request a Return Merchandise Authorization (RMA) number within 14 days of delivery.

2

Prepare the Parcel

Place the unopened product in its original luxury coffret and shipping box, ensuring the security seal remains intact to qualify for a full refund.

3

Complimentary Shipping

Affix the prepaid boutique shipping label provided by our team to your package and drop it off at any authorized carrier location.

4

Quality Inspection & Refund

Once our artisans verify the condition of the return, your refund will be processed to the original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing